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Head of Ops

Job Description

The interim head of ops is responsible for operational excellence, in particular with regards to deployment and management of our installed locks network, but also with regards to the setup and operation of initial customer support operations.
In its mission, the head of operations will lead a team composed of 1 Ops Manager and 2 Ops coordinators.
Mission initially focused on Rouen’s Beta test (4-6 months starting in December 2020).

What you will do

  • Take part in the recruiting process of the team (1 Ops Manager, 2 Ops Coordinator)
  • Deployment of locks including supply chain, storage and related processes to setup
  • Installed locks network maintenance and related processes
  • Setup and management of basic customer support processes
  • Setup and management of operational processes based on available data

What we expect from you

The candidate will be able to justify a successful 5-10 year career path across the following sectors and positions:

  • Strategic consulting
  • Senior position within a key business unit in an industrial group
  • Operational experience in a high growth startup experience
  • Entrepreneurship

Special skills:

  • Strong analytical skills, including SQL
  • Ability to to recruit, train and manage 10-20 people teams
  • Notions of performance marketing
  • Strong ability to deal with ambiguity, move fast and take risks

About Sharelock

SHARELOCK develops, deploys and operates a network of shared locks, accessible via an app., through a subscription based service, at no cost for cities. This innovative lock features sensors allowing for user notifications in case of theft. A EUR 200 lump sum reimbursement is automatically triggered in case of theft, thanks to a fully digital solution developed in partnership with an insurance provider.

To cater for sustainable development imperatives,  public policies fostering bicycle usage have flourished since the 2000’s. If most of those policies have been focusing on equipment and cycling lanes, only limited attention has been given to secured parking, despite being at the very core of the bicycle system.

Starting from the fact that parking and theft constitute the key obstacle to bicycle usage in cities, Nicolas LOUVET and Alexandre MOLLA, both fiercely passionate about mobility, have launched SHARELOCK, an innovative response to the secured parking challenge at scale, in particular for bicycles.

6t-bureau de recherche. (2020). Le développement du vélo et de la trottinette dans les grandes villes françaises : une tendance confrontée au stationnement dans l’espace public. Rapport final.

To apply, please send an email with your Resume and Cover Letter to:
careers@sharelock.co

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